Frequently Asked Questions
Everything you need to know about your DMR Bikes order and our high-performance components.
How long does shipping take for complete mountain bikes?
Standard shipping for complete bikes typically takes 5-7 business days. Each bike undergoes a professional pre-delivery inspection (PDI) by our technicians before being securely boxed for transit.
What is the warranty policy on DMR pedals and frames?
We offer a 2-year warranty against manufacturing defects on all DMR frames and a 1-year warranty on components like our iconic Vault and V12 pedals. This does not cover normal wear and tear or crash damage.
Can I return a component if it doesn't fit my bike?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please ensure that components like seatposts or bottom brackets have not been greased or installed to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger purchases.
Do you ship DMR products internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of the items.
How do I find replacement service kits for my DMR pedals?
Service kits for all our pedal models are available in the 'Spares' section of our website. We provide detailed video guides to help you maintain your grip and extend the life of your pedals.